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Guide to Issuing Copies of Medical Records

This is a guide to the required documents for issuing copies of medical records and imaging data (CD).

  • To protect the privacy of patients receiving care at this hospital and to prevent infringement of their personal rights, medical records are managed in accordance with the Medical Service Act and the Personal Information Protection Act
  • When issuing copies of medical records, the applicant’s identity must be verified. Therefore, the patient, family member, or authorized representative must bring the relevant documents listed below when visiting the hospital.
  • In accordance with Article 21, Paragraph 2 of the Medical Service Act (Access to Records, etc.), medical records may not be disclosed or copied to anyone other than the patient. However, in cases that meet the requirements specified in Article 21, Paragraph 3 of the Medical Service Act and Article 13-3 of its Enforcement Rules (Conditions for Access to Records), issuance of copies is permitted.

Procedure for Requesting Copies of Medical Records and Imaging Data (CD)

Outpatients and Discharged Patients

  • Outpatients and Discharged Patients

  • Present your ID and required documents at the counter, and consult with the staff in charge

  • Issuance of integrated medical records

    (Payment required upon issuance)

Inpatients

  • Inpatients

  • Prepare the required documents and submit your request to the nursing station of the respective inpatient ward

  • Consult with the attending physician to determine the necessary items or procedures

  • Issuance of integrated medical records

    (Payment required upon issuance)

Medical examination records for disability evaluations and defoliant–related medical records (such as test results and imaging data) can only be issued after the applicant has received the official evaluation results, and only upon request for viewing or copies through the Regional Office of Patriots and Veterans Affairs.

Required Documents by Applicant (must be submitted for issuance)

If the patient is the applicant

If the patient is the applicant : Application date, Required documents
Application date Required documents
The patient themselves The patient’s ID (Resident Registration Card, Driver’s License, Passport, Certificate of Persons of Distinguished Service to the State, or Certificate of War Veteran)

If the patient’s consent can be obtained

If the patient’s consent can be obtained : Applicant, Required documents, Note
Applicant Required documents Note

Family members
(the patient's spouse, direct descendants, and the spouse’s direct descendants)

  • Copy of the applicant’s ID (e.g., passport, driver’s license, resident registration card)
  • Document verifying family relationship (e.g., Family Relation Certificate, Resident Registration Certificate, etc.)
  • Consent form signed by the patient

Patient’s age

  • For minors under 14 years of age: The consent form and power of attorney must be completed by the legal guardian on behalf of the patient. Documents verifying legal guardianship (e.g., Family Relation Certificate, etc.) must be submitted
  • For individuals under 17 years of age without a Resident Registration Number: Submit an ID (such as a passport or student ID) or a Family Relation Certificate and an Abstraction of the Resident Registration showing the full resident registration number
  • For individuals aged 17 or older: Application is allowed only after a Resident Registration Card has been issued in accordance with Article 24, Paragraph 1 of the Resident Registration Act

Patient’s representative
(siblings, daughter-in-law, son-in-law, insurance company, etc.)

  • Copy of the patient’s ID
  • Copy of the applicant’s ID (e.g., passport, driver’s license, resident registration card)
  • Consent form signed by the patient
  • Consent form signed by the patient

Legal basis: Article 13, Paragraph 3 of the Enforcement Rule of the Medical Service Act

  • ID: Identification issued by a public institution, such as a Resident Registration Card, Passport, or Driver’s License, that can verify the applicant’s identity
  • The consent form and power of attorney must be completed using the prescribed legal forms (Annex Forms No. 9-2 and 9-3).
  • The consent form must clearly state the details of consent, the date, and the scope of authorization.
  • Both the consent form and the power of attorney must include the patient’s handwritten signature. (Seals or fingerprints are not accepted)
  • If a minor under the age of 14 applies independently and is deemed capable of understanding (generally age 10 or older), issuance is possible; however, the applicant must present an ID with a photo (such as a Youth Nationality Card or Student ID).
  • A family member or representative may appoint a representative for record issuance only if the patient has agreed to such delegation. The consent form or power of attorney must clearly state that “appointment of a representative is permitted.”

If the patient’s consent can’t be obtained

If the patient’s consent can’t be obtained : Applicant, Required documents, Note
Applicant Required documents Note

Patients deceased, unconscious or with a serious illness, injured, missing, or legally incapacitated

Common requirements

  • Copy of the applicant’s ID (e.g., passport, driver’s license, resident registration card)
  • Document verifying family relationship (e.g., Family Relation Certificate, Resident Registration Certificate, etc.)

Exceptions: When the patient’s sibling(s) make the request

Documents proving that the patient has no spouse, no direct descendants, and no spouse’s direct descendants must also be submitted (i.e., documents and verification confirming absence of relatives)

Category

  • Deceased patient: Documents confirming the death (e.g., Family Relation Certificate, Death Certificate, Removal from Family Register, etc.)
  • Unconscious, critically ill, or injured patient: A medical certificate confirming that the patient is unable to provide a handwritten signature due to unconsciousness, serious illness, or injury
  • Missing patient: Documents verifying the patient’s missing status (e.g., Resident Registration Abstract, court-issued missing person declaration, etc.)
  • Incapacitated patient: A copy of the court decision declaring legal incompetence or a psychiatric certificate confirming that the patient is legally incapacitated

Legal basis: Article 13, Paragraph 3 of the Enforcement Rule of the Medical Service Act

  • When the patient cannot provide consent, a family member with the right to apply may appoint a representative, and that representative can request a copy of the medical records.
  • If the patient has no spouse, direct descendants, or spouse’s direct descendants, the patient’s siblings may request a copy of the medical records. A family member with the right to apply may also appoint another representative in this case.
  • If the patient consents to the appointment of a representative, the appointed family member or representative may delegate the request for medical record copies to another representative. (The consent form must clearly state: “Appointment of a representative is permitted.”)

Issuance Information

  • Issuance hours : Weekdays 8:30 AM - 5:30 PM (closed on weekends and public holidays)
  • Issuance location : Integrated Medical Records Issuance Desk, Central Building, 1F (For patients of the VHS Long-Term Care Hospital: 1F, Administration Office, Gwangju Long-Term Care Hospital)

    Phone: +82-62-602-6342

  • Issuance fee : Medical records (1 - 5 pages): KRW 1,000 per page (from page 6 onward, an additional 100 KRW per page)

FAQ

  • Q1

    How can a representative request a copy of medical records when the patient is serving in the military, staying abroad, or incarcerated?

  • Q2

    Can detailed billing statements also be issued at the Integrated Medical Records & Certificate Desk?

  • Q3

    Can a copy of medical records be issued if documents verifying family relationship are not submitted?